Two-factor authentication (2FA) adds an extra layer of security to your account. When enabled, you'll need to enter a verification code in addition to your password when signing in.
Accessing 2FA Settings
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Click your profile icon in the top right corner and select Settings.
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In the Settings sidebar, click Security.
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Locate the Two Factor Authentication section.
Available 2FA Methods
None
No additional verification required. Only your password is needed to sign in.
A verification code will be sent to your registered email address each time you log in.
SMS
A verification code will be sent via text message to your mobile phone.
Mobile Number Required
To use SMS authentication, you must first add a mobile phone number in your Account Details settings.
Authenticator App (Recommended)
Use an authenticator app on your phone to generate time-based verification codes. This is the most secure option.
Recommended apps:
Setting Up 2FA
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Select your preferred authentication method.
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Click Update Authentication Settings.
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Enter your password to confirm the change.
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If you selected Authenticator App, follow the on-screen instructions to scan the QR code with your authenticator app.
Save Your Recovery Codes
When setting up authenticator app 2FA, you'll receive recovery codes. Save these in a secure location - they can be used to access your account if you lose access to your authenticator app.
Disabling 2FA
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Select None from the authentication options.
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Click Update Authentication Settings.
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Enter your password to confirm.
Troubleshooting
Lost access to authenticator app
Use one of your recovery codes to sign in, then set up a new authenticator or choose a different 2FA method.
Not receiving SMS codes
Check that your mobile number is correct in Account Details. SMS delivery can sometimes be delayed - wait a minute and try again.
Not receiving email codes
Check your spam/junk folder. Add noreply@financio.au to your contacts to ensure delivery.